Front Desk Agent - Red Lion Inn & Suites - Deschutes River Bend
15 NE Butler Market Rd, Bend, OR 97701, USA
Type of Job
About the job
Red Lion Inn & Suites - Deschutes River Bend, is on the hunt for a customer focused, energetic individual to join their team!
Provide professional and courteous customer service to hotel guests by preforming the following duties.
Essential Duties and Responsibilities
• Greets, registers, and assigns rooms to guests in an efficient and friendly manner.
• Obtain guest identification and credit approval as directed by hotel policy.
• Answer telephones promptly and courteously. Route calls appropriately; make and confirm reservations.
• Answers inquiries pertaining to hotel services, local information, and travel information.
• Ensure special guest requests are noted, communicated, and fulfilled.
• Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
• Post charges to individual room or master accounts.
• Computes bill, collects payment, and makes change for guests.
• Handle guest mail and messages per established procedures.
• Adhere to policies regarding handling of employee’s cash bank.
• Communicate with the next shift to pass on necessary information.
• Perform all other duties as assigned.
• Keep work area neat and organized.
• Conduct self in a professional manner at all times.
• Maintain a safe working environment and immediately report all unsafe conditions.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the Employee Handbook.